Skip to main content
Procare Nursing

Privacy policy

This policy explains what information Procare Nursing collects through this website, how we use it, and how to contact us about your privacy. It covers the website only. Clinical records held as part of your care are handled under our broader privacy obligations.

What we collect

When you use our callback request form, we collect the details you choose to give us: your name, phone number, suburb, who the request is for, a safe time to call, and an optional message.

We ask you not to send medical records or your Veteran Card number through this website. Please share those securely, directly with our team, once care is being arranged.

How we use it

We use your callback details only to contact you about your enquiry and to arrange or provide nursing care. We do not sell your information, and we do not use it for marketing without your consent.

How your request is sent and stored

Callback requests are delivered to us by email through our form provider. Your details are kept only as long as needed to respond to your enquiry and to meet our record-keeping obligations, then securely disposed of.

Cookies and analytics

This site stores a single small preference in your browser to remember your light or dark theme choice. It is not used to track you and is not shared.

Accessing or correcting your information

You can ask us what information we hold about you, ask us to correct it, or ask us to delete your enquiry details. Contact us using the details below and we will respond as soon as we reasonably can.

Privacy enquiries and complaints

For any privacy question, correction request, or complaint, contact Procare Nursing Pty Ltd:

For a medical emergency, call 000.

This policy may be updated from time to time. Please check back for the latest version before relying on it.